Well, what do you know.
Turns out my theory was correct. Hikvision will not allow a camera to be installed if it's configured with a vertical resolution over 2160. I've now got the Black version with the resolution fixed in horizontal/landscape at 2560*1920 and it added immediately.
The white...
Could it possibly be that this Reolink doorbell comes in two versions:
*) white portrait 1920*2560 resolution with package detection - this is the one that I'm using
*) black landscape 2560*1920 resolution
and Hikvision is barfing that the *2560 vertical dimension exceeds some internal maximum...
Just adding some further info. from the Hikvision Log file:
When I add another (Wanscam) IP camera this is the correct data that appears in the log and it's added correctly:
But when I try and add the Reolink IP camera the log is slightly different - what does "Camera Status: Exceed" Mean ...
Hi All,
I'm pulling my hair out here and would really appreciate some help getting this "simple" camera add done. Please, please, please.
Model DS-7208HUHI-K1 running the latest firmware v.4.30.300 build 210415 (none newer?) Same issue with the older firmware V4.25.001 build 201107
Trying to...