Recent content by NewbieCCTV

HI, Update: All sorted! Tried the Hik Connect under platform access but that didn't work however managed to sort out the noip settings and finally got it online. Big thanks to all the help provided. Cheers ;)

Hi JB1970, See what you mean....I think. As for the original installers, I did contact them first and initially they were very helpful but now they've gone quiet so am on my own a bit but thanks to this forum, can kinda see a way forward. I can upload screen grabs of the NVR portal page on...

Ok, that makes a lot of sense. 1st problem is I'm on an android and I've not been able to find the DNS address and gateway in the connections settings. I've checked in the wifi connections menu andit has the MAC address and it's own IP address but there isn't any info about gateway or DNS. 2nd...

Hi, So there is a mismatch between my IP as displayed by 'whatsmyip' and when I ping the device app address. whatsmyip came back with 155.192.87.xx where as the domain name ping came back with 35.125.210.xx I can't find an obvious place on the router to change and have looked at the...

HI, "2 - If it's a DDNS domain name, then it will still be translated to the previous (incorrect) IP address unless you've set up the DDNS account information in the new router (so that the router sends updates to the DDNS account when the external/WAN IP address changes). You can check that...

Ah ok, this I'm not sure about tbh. Previous BB provider was Plusnet (using a BT Homehub5) and now with Sky. The new Sky router has been set to the original IP that the BT HH5 was set to but maybe the Sky MAC address is the problem then? The NVR is looking for both the IP and MAC address and not...

Forgot too mention everything looks ok via the SADP tool. I'm wondering if the issue is with the subnet so will need to check the router has the same. EDIT: Subnet is the same so that's not the issue. On the new router the default DMZ server isn't ticked and am fairly sure it wasn't on the...

Hi Phil, Sorry for late reply. Notification went to junk box. So the new router has been set to the previous LAN IP and straight away both cams dropped back in over LAN. However, the network (mobile data) connection fails and and in the iVMS app devices select page, only the 'Home' devices show...

Hi, First post here so apologies for any newbie mistakes. Normally I can sort out the basics with our HikVision setup but we've just switched BB providers and have a new router. I've set the SSID and PW the same as the previous provider to try and make a seamless switch over, rather than...