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This link should work - https://www.hikvisioneurope.com/uk/portal/?dir=portal/Product%20Firmware/Hikvision/04%20Back%20Ends/NVR/09%20Old%20Models/%5B76%2077%2086%2096%20NI-ST%20XT%20RT%20SP%5D%20Netra

Thanks @vlct I think the issue is simply that the way the NVR handles event triggers is different to the camera, so even if the events are configured almost identically on both devices it isn't guaranteed that you will get identical results. I think, if you are using the SD card recordings as...

Thanks @vlct Can you please confirm the model numbers and current firmware versions of both the camera & NVR?

Hi @vlct Can you please share screenshots of recording settings and event settings from both the camera and NVR menus?

Hi @Capital_Singer From a quick look at the product you've linked above, it looks like those devices will only expand the reach of your WiFi and won't allow you to connect together 2 hard-wired devices over WiFi. We would probably recommend the TP-Link Powerline Adaptors for what you are...

Hi @mano As far as we are aware, the only version of the 5.7.10 build220830 firmware is the one available on the Hikvision EU portal. Is there a specific reason you need this firmware version?

Hi @Syonix Are you trying to use the same login details for both the forum and the webshop? The forum & webshop use different hosting platforms, so you need to create a separate account for logging into the webshop.

Hi @Decibel See p6-7 of the NVR User Manual for more details of how the network configuration works. You'll see it confirms that each LAN port connects to a separate NIC card.

Hi @GG.CCTV The current firmware you are running is very old (dated 2014). You can find all of the firmware versions for this NVR model HERE As you are so far behind, we recommend that you update to each of these firmware versions one at a time (do NOT just skip to the latest version). If...

Hi @InAus355 Did you purchase your NVR in Australia? Like I explained to ogradyr earlier in this thread, we cannot guarantee that UK/EU firmware will work on AUS hardware. Here is the full list of NVR firmware versions and Camera firmware versions, you can try updating to some of the other...

Hi @Viv The firmware version your cameras are currently running is quite far out of date (build date 2015). We would recommend, using the firmware versions linked below, that you update each camera step-by-step to the latest firmware. Do NOT just update to the latest version; this might...

HI @bunnywarren80 We would probably recommend either the DS-2CD2086G2H-IU AcuSense Mini Bullet or the DS-2CD2087G3-LI2UY ColorVU 3.0 Mini Bullet.

Yes, you will need to load the firmware one at a time on a USB stick, plug it into the NVR USB port, and then navigate to the Maintenance menu using a direct monitor to install the firmware file. Alternatively, if you have HiTools Delivery installed, you can update the firmware in that tool.

Thanks @MartinR The firmware you are currently running is quite far out of date. See this list of all versions released since your firmware version - your firmware dates to 2018, and the latest firmware for this NVR is 2024. As you are running such an old firmware version, we recommend you...

Okay, If you have access to a PC that is on the same network as the NVR, you can install HiTools Delivery on that PC. Once installed, go to the 'Device Management' menu, where you should see the NVR listed with a column on that list that confirms the current firmware version of the NVR.

Hi @MartinR What you have shared above is actually the NVR serial number and not the firmware version (I've removed the S/N from your original message). Do you access your NVR directly with a VGA/HDMI monitor?

With the Q1 NVR, you might be able to find the auto-tracking option in the Linkage Action menu under the Motion Detection settings. But this newer Auto-tracking Lite feature might not be supported by the Q1 NVR, so you might have to log into the camera directly with a web browser and enable...

Hi @mumin Can you please confirm the NVR model you have? Is the DS-2DE2C400MWG-E camera plugged directly into the NVR PoE ports?

Hi @mumin This model supports Auto-tracking Lite, which can be enabled as a linkage action after motion detection has been triggered (see below). So the camera won't support general auto-tracking of any movement through the scene, but it can support it as a reaction to a motion detection...

Hi @moggy9 How did you reset the camera? If you did a hard reset using the reset button on the camera, did you follow the steps in the guide below? https://www.use-ip.co.uk/forum/threads/how-do-i-reset-a-hikvision-ip-camera-using-the-pushbutton-updated-30th-october-2018.1767/