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Loaded the update... My presets are back also, but with default preset names "Preset 1", "Preset 2", etc.

It's annoying... the different revisions might as well have different model numbers.

Hi... it looks like there are two revisions (C) and (E) of that NVR... do you know which revision you have?

^^^^^^ yes And if you haven't already make sure you check this: It's really annoying... if it's on, Hik-connect actually changes (lowers) your sub-stream settings when you connect.

You can set them on the camera's web GUI directly or on the NVR... here are the setting on the camera directly: Also, if this issue is bandwidth/Wi-Fi speed, H.265 is better because it will compress the stream more... If the issue is the Fire tablets struggling to keep up/decode, then H.264...

There's no middle ground... but you can try using the max sub-stream resolution (probably 1280x720P for the sub-stream). Also, ensure that "Adaptive Bitrate Streaming" is not checked on the "Network/Platform Access/Hik-connect/More Options" page of the NVR... if it is checked, when you use the...

It's either a bandwidth issue or the android devices are struggling to decode the stream maybe. Are you using the "Basic" or "HD" setting in Hik-connect? The "Basic" setting would probably suffice. You can also try toggling "Hardware Decoding Preferred"... if it's on try turning it off... if...

While the laptop is plugged in, make sure it can access the Internet... google or anything. And where exactly are you plugging the laptop in?

Plug the laptop in via ethernet again... then check the IP configuration on the laptop... we want to know what the IP address and default gateway are on the laptop when it is plugged in there... you can find this by typing "ipconfig /all" at a command prompt or looking in settings here:

Oops... ok, hit the edit button I have highlighted below: Don't change anything yet... send of picture of the edit window that comes up... then hit whatever cancel button is there to close the edit window with no changes... Also send a picture of that same camera management window we're...

Hi @Dan ... when you have a chance, can you delete the other thread we started: Hikvision gone off line Thanks!

As @JB1970 states, the internal NIC IPv4 address 192.168.1.11 is odd but if it was working before, we won't mess with that. That sounds like a PoE switch. That's the NVR, for sure. I'm not familiar with powerline adapters... I can only assume that you are correct, and they are working. In...

Mine show markers for smart events (line crossing, intrusion detection, etc.), but not for basic motion detection... the next M series firmware release is scheduled for "after Christmas"... maybe it will be fixed with that.

It's that overscan issue I mentioned above... part of the image is off the screen.

If you right click with the mouse connected to the NVR, you should see a menu pop up, then select "Full Screen"... that will get rid of the icons and the left margin... right click again and select "Exit Full Screen" to get the icons/menus back... Do you see how the picture is off the screen...

Use the buttons on the monitor (or remote control if it has one) to go into the monitor menus and set the correct monitor resolution... "correct" is whatever it was before the power cut. If you can log into the NVR GUI from your PC... there should be settings similar to these that tell you what...

click here to delete the thread:

easier maybe to just delete this whole thread and start over .. hit the "..." at the top /right of the thread and delete thread... start a new thread and we'll go from there

remember you have to hit the edit button at the bottom of that post first

no you should be able to delete it... i was probably wrong to say click on it... the picture is like 1 character of text.... click just to the right of it you should see the cursor blinking there and then backspace it