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I'm also getting a lot of "Program exception. The mobile client is about to restart" On 2 Samsung S7 phones running Android 8.0

Has anyone else noticed that under playback, selecting a a time doesn't work. It just says "no video files stored on cloud found" You can then select local storage from the top and then select the time from the timeline at the bottom. So it looks like it defaults to cloud storage rather than...

V4.50.000 has fixed the problem where alarm input events did no show a playback option in the hik connect app

Who's brave enough to try the latest firmware first. I'm hoping it fixes a few more problems than they mention. Maybe the release notes should show what it breaks.

hikvisions firmware updates are a joke! They often break more things than they fix. We'll have to wait patiently for the next release to see what other features can be broken..

Thanks, I tried "litedev.sgp.hik-connect.com" But my NVR changed it to "litedev.eu.hik-connect.com"... Anyway it works and my IP address updates within the hik connect cloud now. Unfortunately the alarm input notifications are still not playable from the hik connect app.

I think I can see where the problem is If I login to https://www.hik-connect.com/ via browser, my IP address is not being updated my my NVR. If I login to my NVR configuration using a browser, under Network>advanced settings>platform access Register Status it shows "Offline" I think the...

Thanks for the info I thought I had the latest version as I only upgraded a few weeks ago and the app even said it was the latest version under "detect new version" Anyway I was hopeful for this solution, but still it didn't solve my problems. i can view the alarm event on the timeline using...

Yes using latest version of hik connect app v4.5.0.0609 Under the timeline I can view the IO events & thumbnails, but they won't play, it just says no video found.

With this version & using hik connect app for Android, I'm still unable to playback alarm notifications from the playback button in the notification window. Also when playing back from the time line using hik connect app the the recorded alarm events are not shown and skipped, even though they...

Also for me FW v4.40.010 broke the notifications. I'm using a 7716NI I4 NVR with a sensor which connects to NVR input 1. This is set to trigger a notification for 4 camera channels. When using the newer Android app v4.40.0430 I only get a single notification, when I previously got 4. Also the...

Only seems to support up to 8x & 1/8x playback speeds. Older versions did 16x & 1/16x Other branded versions of this app(RCA security, Guarding Vision,TM connect...) support 16x & 1/16x

Yes thanks, that's the firmware I'm using..

I've updated to the latest firmware (NVR 7716 NI_I v4.21 & G1 cameras v5.5.83) a few days ago and just noticed this problem is solved! Not sure if the problem was the camera or NVR firmware as I've updated both at the same time....

i get the same problem 7716ni-i4, some 8mp cameras and push notifications. Doubt it's internet speed as I get 19m upload.

Also fixed my 8 cameras. Now I can use h265 substream...

Remote configuration does work from within the app, but you need to forward ports on your router. see my post in this link Hik-Connect: Playback speed

See this link https://www.hik-connect.com/views/terms/helpAndroid/Hik Editing Device Information H-C.html It seems that Hik Connect connects directly via Hikvision DDNS service for some app features such as remote configuration,faster streaming and playback speeds faster than 1x I've used...

Mine are not from you but definitely from UK authorized seller local to me. I've got 7xDS-2CD2385FWD-I.. I'm not using h265 for substream at the moment due to problems