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In the Hik Connect app I'm trying to use a custom notification sound with a galaxy S7 Android phone. If I select custom and choose one of the phones inbuilt sounds then this plays ok. But if add a new mp3 sound to the phones ringtone or notification folder, it shows up in Hik Connect when...

That did happen when I was using a 7708ni-k2 NVR with the same cameras but not now. The K2 NVR did seem to send 8mp notification images, but the more powerful I4 only seems to send lower resolution Notification images. The alarm input of the NVR is triggering 4 cameras to send a notification so...

Download 40mbit,upload 10mbit Yes firmware 4.1.67 & 5.5.8 It also did it with previous firmware versions..

does anyone get image corruption (see attached) in Hik Connect notification message pictures. I'm using 7716ni_i4 NVR with 8 X ds2cd2385fwd 8mp cameras, all running the latest firmware. Galaxy S7 phone. It does this mostly on 1 or 2 cameras but not all the time.

I've also had substream problems with with the latest camera firmware and 7716NI-I4 NVR. It's seems to be when I set the substream to h265. The only way to stop the error is to log into the ipcameras directly and change the substream back to h264, or reset back to default.