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The problem has now been fixed. It was an FTP issue. Thanks Magic 919. In case anyone else reads this in the future - Hikvision have a bug - despite the FTP test button returning a success message and uploading a test file successfully it doesn't mean that the FTP is working. I found the...

Hi Phil - yes I watched the tutorial videos. I had already followed the instructions. Magic 919 - thanks for the suggestion. I can't force passive FTP so I will set up another FTP and report back when I've done it. I assumed all was okay with the FTP because the test passed. I set up the...

Yeah, I've been through every forum post I could find on the matter. I normally never post on a forum because I typically find the answer, but this has me stumped.

FYI motion detection is saving to the MicroSD card on the device without problem. It is just not uploading to FTP. The FTP test works everytime. I can see the successful test file on the server. Just no images.

Hi Phil, Thanks for the fast response. Unfortunately I had already found that thread and tried it without luck. I already had selected "Enable Event-Triggered Snapshot" under the Camera Configuration. I also just tried it via the NVR configuration just in case it was over-riding the camera...

Hi there, I was wondering if anyone has any suggestions on how to fix my FTP issue? I can't get the camera to send anything other than the test file to my FTP folder. I've tried simple motion detection snapshots as well as ANPR. Nothing is being sent to my FTP folder. > I have selected...