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Hi All, I have recently installed a Hikvision DS-2DE5225IW-AE (The older R7 variant) running firmware V5.6.18 build 210428 which is the latest I can find. I'm trying to configure the Face Detection feature on the device. I disabled the third stream option then the Face Detection showed up in...

Hi There, I have a DS-7604NI-K1/4P NVR along with 2 x DS-2CD2347G2-LSU/SL and 1 x DS-2CD2387G2. The 8mp camera I have an issue where the recording randomly has gaps, as shown in the attached screenshot. I have video loss detection enabled and this doesn't alert at the recording drop out times...

Hi, I've recently installed a DS-7604NI-K1/4P NVR along with 2 x DS-2CD2347G2-LSU/SL and 1 x DS-2CD2387G2-LSU/SL cameras. I've setup intrusion detection for a defined area as shown on the attached image and ticked the human box but for some reason I'm getting instrusion alarms when the...

Hi Everyone, I've got a 4 channel POE NVR (DS-7604NI-K1/4P) and 3 ColourVu cameras which are all working well. I've enabled the Hik-Connect service and this works both on and off the local network. However on local WiFi the live view takes around 15 seconds to load where as if I drop off...