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Does anyone know how to properly initialise or access a CCTV hard drive in Windows? I’m trying to recover footage using the local playback tool, but the drive isn’t showing up normally. Any guidance on how to make Windows read it (without wiping the data) would be appreciated. I posted this a...

Hello Eveyrone. We’ve had an incident at our warehouse and need to immediately preserve 10 days of recordings from 5 cameras. All cameras record at 1080p / 25fps, and the NVR (DS-7616NI-Q2) currently has two 4TB hard drives handling a total of 15 cameras. After checking through the web...

So for the event markers to appear on your hikconnect app, does the NVR and cameras both need to be Acusense enabled? One of our office setups has Acusense cameras and a 7616NI-Q2 NVR and these markers do not show up in the playback screen on the hikconnect app. Our other office has Acusense...

DS-7616NI-Q2 is the DVR I have. One of the cameras went offline and I'm trying to figure out when. Looking at playback does not help cos I didn't have continuous recording on. Any help would be greatly appreciated. I'm connected to the NVR via Hik connect on my phone and IVMS 4200 / IE Browser...

Hi everyone This is what I have : Model : DS-7616NI-Q2 - 1 Unit Model : DS-2DE2C200SCG-E - 1 Cam Model: DS-2CD2023G2-IU - 13 Cams All of them are updated to their latest FW. I have restored my NVR recently just to see if it problem goes away but it still doesn't budge. I just cannot get...

I'm trying to reset my NVR to factory settings (For some odd reason my cameras are not recording when motion recording is chosen. Only continuous works) but am afraid I might forget to enter some settings when setting up as new. Does the export/import function work reliably?

The portal shows DS-7616NI-Q2(C) and DS-7616NI-Q2(D) and I'm not sure which one mine is. How do I figure this out? Also what is better to do first? NVR firmware first and then the cameras? Thanks in advance for any help you are able to provide!