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Hi, Hoping you can help. My device keeps showing on the hik connect app as offline. When I reset the internet it seems to come back on again but not for very long. It says check network connection yet everything is connected and working fine. I now can't seem to login via my IP address online...

I don't know if you'lll be able to help but I've purchased a house that has hikvision installed. The app has let me set up LAN connection and Hik vision have sent me the file to reset the password which I've done but the app is still bound to someone else's account - the original installers of...