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Thank you for your reply. Anyone else knows/has this problem ? Which country should I contact, China directly ?

Hi all, I am new here and need a little help. Colleague of mine has Hikvions NVR from with RR region (model: DS-9616N-F8). He wants to update the device in order to use the new Cloud services the company offers. Can someone help me and tell me on which Hikvision site can I download the latest...