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tried them already! .. not able to help send me to Pyronix .. who send me to Hikvision and ping pong around

Yeah i tried the latest software and get the same issue not sure where else i can go for the answer :(

Hello Does anyone use the Pyronix Control Panel on Hikvision IVMS-4200 I am able to add a Pyronix Alarm Panel, and it comes online ... but after a minute it goes offline .. and i need to refresh it to bring it back online If i set the alarm from IVMS it sets the alarm as it should .. but...