Search results

To add, I've just updated to the latest firmware on my DVR which hasn't helped.

Thought I'd update the situation given it's been a year and a few app updates. So, unfortunately, the latest Hik-Connect has failed to resolve this issue. My wife has a new Huawei phone which still shows the same issue with video playback (therefore not a Samsung-only problem). Not sure if...

Just an update to this, I thought I would try downloading an older version of the Procontrol+ apk. Installed and works perfectly. Must be something up with the latest apk! Thanks for your help Stewart, I'll use this version until an update is released which hopefully fixes the issue. Dan

Hi @StewartM, Good shout. I've just checked my iPad with the Pro-Control+ app and that seems to play all event videos with no issue whatsoever. I even picked a few events from my phone where it has the issue, opened them on my iPad and voila, they played straight away. Apps are up to date...

Still no joy :( I changed the DNS to your recommendation. I also tried both alternative servers but it didn't seem to connect to either, it just said "Offline". Soon as I changed it back to dev.eu.hik-connect.com the service came back online. Thanks again for your help. Dan

To add, I've realised I can get each event video to play by dragging the seek bar/scrubber back to the beginning (give or take a few seconds) a couple of times and eventually it fires the video up.. Dan

Hi @StewartM, Please see screen caps (I've blanked out info that might be sensitive): Hopefully this is what you were looking for? Camera 01 is set as Main Stream but I changed the drop down to Sub Stream and took a screen cap of that.. not sure if it's correct? Dan

Bumping thread - anyone else have any recommendations?

No joy. Disabled UPnP on both router and DVR and still have the same issue :(

Hi Stewart, UPnP is enabled on both the DVR and router. I thought this needs to be enabled to open the ports and allow the app to work when I'm not on my home network? I'll certainly give it a try! Dan

Hi Phil, The Hik-Connect app has the exact same issues as discussed above. I mentioned port forwarding to pre-empt any comments you may have made in regards to my new router with my new ISP. Dan

Hi Phil, ProControl is the name of the mobile app (it replaces Hik-Connect). My router was changed with my ISP replacement. All ports are set up correctly on the router. Dan

Hi all, Just to bump the thread and also add a video of the issue which may help. Please see youtube video: As you can see, event videos just skip right to the end. This happens on 95% of the event notifications, as you can see one of the events actually plays back fine in the video...

Hi all, First post on the forum, hopefully someone can solve my issue! :) I have a DS-7204HUHI-K1 DVR with 2 x 5MP Hikvision cameras. These were installed by a friend of a friend a while back and everything was going fine. I recently changed my internet provider which seemed to be a simple...