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Contact the manufacturer of the CCTV system you are using. Sannce were extremely helpful in my case and solved the issue by making changes at their end. Seems to be a very common problem, my previous system was made by Samsung and they were not all interested in solving it, many emails and not a...

I've been surprised at how good their support has been. And thanks, I'll check for a firmware update :)

It's been a few weeks now and mine is still working on mobile data so maybe they have actually fixed it permanently now.

I'm not even sure mine can send me notifications, I'll have to have a look at it but I don't remember seeing any settings anywhere.

How are you getting on with your remote viewing? I recently had mine drop out again and had to get back in touch with Sannce, they apparently deployed another fix and had me reboot the NVR and reinstall the app and initially it still didn't work until I rebooted my router today and it started...

Sannce customer support sent me this just now: "Sorry for the delay. The case is reported to the R&D, suppose the TCP port is not configured well last time, engineers are working on it now. Sorry for all the troubles, we will keep you posted when it's done. Any further problems, please feel...

I guess I'll give this a go when I get time: Free DDNS Setup for IP Cameras and NVR DVR Recorders If you have any luck with finding a fix then please let me know.

Well you were right, mine has now stopped working again.

Oh bugger. If Sannce can't get on top of it then I'll send it back. But I assume I'll have the same issue no matter what brand I go with.

Maybe it's worth talking to O2 instead?

They've been very helpful so far so if it stops working again they'll probably dig a bit deeper for a solution. I told them I'll be wanting a refund if the problem persists.

I'll keep an eye on it then, I'm on Android but I've not set up any notifications yet.

I've been working with Sannce on this problem and they have fixed it, it was something to do with O2 so Sannce deployed a fix at their end and after reinstalling the app and rebooting the NVR it all works fine again on mobile network. It's been working for about 2 weeks now.

Just spoke to Sannce support via email and they say they can access my CCTV just fine from a mobile device remotely so my DVR and netwrk is set up correctly. That would usually point to an issue with my device, but I've tried 3 different devices as well as uninstalling/reinstalling the app, plus...

CCTV/Networking noob here by the way. I have a cheapo wireless CCTV kit (Sannce 8CH-W - Model: N48WHE1TB) Mine looks the same as that but was way cheaper from Aliexpress. Set up was easy, all plug and play and the Android app also set up very easily and everything worked great initially... For...