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Thanks for the reply. I hope you can see the images ok.

Hi new here and I wonder if anyone can help? I’ve had the dvr a year or so and decided to get the doorbell. After having a ring doorbell for years I’m quite disappointed in the hikvision. I wanted something like ring without having to pay their subscription and get the same from my own dvr...

I have exactly the same issue. Calls came through ok after sharing with my wife, it says video not available due to poor network connection