Search results

I just realized that our devices are not the same model. That's why the updates are different. Mine is DS-PWA64 and yours is DS-PWA48. I understand that the DS-PWA64 and the DS-PWA96 share the same firmware, but not the 48. An update just came out for my device, 1.3 build 241205. I just did a...

If you still have your HikParnerPro account, you can manually download the update. That was the way I did it. Download the HikPartner phone app, log in, and there you can see your device with a red arrow pointing up. This indicates that an update is available. Don't update it from there. There...

I have good news for you. I was able to solve the problem that the Sim card was not detected. What I did was disconnect the power and let the battery drain all day until it shuts down. The next day I turned the power back on and apparently that reset everything. As soon as I connected it, the...

I was able to solve the problem. I had to create an account on Hik-Partner and register as Support. From my alarm settings I had to give it access to that account as "remote administrator". From Hik-Partner I could see the firmwares, download them and install them manually. Now, the error I have...

My alarm wants to update to the latest version 1.3.0 241129. The problem is that it is stuck at 0%. In addition, the current version displayed, 1.3.0 241115 IS NOT the one that the panel currently has. According to the website, the version installed is 1.2.9 build 231207. Now I can't log in...

Log in to your alarm using a browser (use the local IP). Then you go to the MAINTENANCE tab and there is an event log. I attach an image. Mine is in Spanish, but you can get an idea. There you can see the event, the user, date and time.