Hik-Connect New Hik-Connect 6.10.x - Not an improvement
- Thread starter JB1970
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- #22
On Hik-Connect, yes, but if I select an area where there was no human activity, there are no results.
Strange that you mention this...
I had a courier call at the door yesterday, he handed a parcel to me then walked away. It was only after I closed the door, walked back in the dining room and opened the parcel that I got the notification.
I thought nothing of it but then the postie just delivered the mail and again, the push notification took absolutely ages to arrive.
So I took a walk outside to check all the cameras and it is literally taking in excess of 40 seconds for the push notifications to come through. That's on both 5G and on Wi-Fi.
Hik-Connect was on 6.9.880 (never seems to auto update), so I have updated that to the latest 6.10.820 and the delay is still in excess or 40 seconds.
Currently the NVR (Mine is the M series) is on firmware 5.04.060 that's just me being lazy with updates, so I thought I would update that too...
Seems to have done the trick... now its a more reasonable 3-4 seconds for the push notifications but I will definitely keep an eye on it.
I don't think it was a firmware issue though... maybe the reboot cured it? any thoughts?
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- #24
This is exactly what I'm seeing
I usually check the App Store frequently. Hik support asked me to update and there had been another update (.820) straight after I contacted them. It didn't help.
I've detailed everything I've tried on the VPro thread (including proving its NVR specific by re-setting up my previous machine on the same connection and account) as I thought it was specific to that recorder. Hik support have confirmed they're getting instant notifications with an M and inconsistent results with a VPro and he's escalated it to third line support but they're bogging him down with dumb ass questions (much like he did with me lol) as they're not convinced it's an app or NVR issue.
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- #25
I notice this morning that there had been another minor update to 6.10.821 with 'fix timeline slider not playing issue'. If you dragged the timeline, it wouldn't play previously, this is now fixed.
Did Hik-Connect previously allow high speed scrubbing on the timeline, or did I imagine it? It doesn't work now, perhaps it never did...
Did Hik-Connect previously allow high speed scrubbing on the timeline, or did I imagine it? It doesn't work now, perhaps it never did...
OK, I checked and this "timeline slider not playing issue" was happening for me, hadn't noticed that... Upgraded to latest Hik-connect and as you say it is fixed.
I think you were imagining this
... I don't think Hik-connect ever did high speed scrubbing... only the NVR console GUI does, I think?
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- #27
Yeah you might be right. It's not something I use but I could've swore I saw it working in the app....I think you were imagining this
I'm still seeing issues in Hik-Connect playback in .821 though. While trying to search for something that was dumped in the road overnight, when I drag the timeline, it goes initially to the correct point in time. However when I then try and drag it back a small amount it keeps jumping/locking to the nearest event marker in the timeline, despite 'All' being selected for the filter (rather than event, human, or vehicle). That's not on my dodgy VPro recorder, it's on 7616K2.
Perhaps one day the planets will align and Hikvision will have hardware, firmware and software working in perfect harmony. Until that day I'll continue my ranting....
Hmmm... same here... if I backward/forward a larger amount then it moves... a small drag an I'm getting the same result you are
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- #29
Another strange bug I see that's been there for some time...Hmmm... same here... if I backward/forward a larger amount then it moves... a small drag an I'm getting the same result you are
If you go into the Notifications section, selecting each one in turn going down the list in order, selecting one should expand it to a larger view. After going down the list doing a few, it'll stop working and I find that it's because the one I'm selecting is opening/expanding the event previous to what I've selected.
I have been having the same problem with DS-KH6320-WTE1 for over 2 weeks once the hik-connect upgrade, hik-connect 6.10.820.0918
Anytime I get a Camera push notification from NVR, I get the 2nd notification from the intercom to my watch and I can't see which camera is alerting unless I scroll to a previous message. Annoying.
Yes the issue remains the same even with the second v6.10 update. Also the clips playback, either Notifications or camera clips, landscape full screen, allows only zoom in/out. You cannot even go back if not rotating portrait. Touch on image has no effect
There are also bugs that have been here for centuries....
"Highlight Moving Targets" on any kind of playback, stops if I manually move the slider to next event.
And something that I think that became worse, when manually moving the playback slider, at the beginning the movement to next event is very smooth and precise. Zooming to red markers after a few back and forth, makes movement unstable jumping like Bugs Bunny.
"Highlight Moving Targets" on any kind of playback, stops if I manually move the slider to next event.
And something that I think that became worse, when manually moving the playback slider, at the beginning the movement to next event is very smooth and precise. Zooming to red markers after a few back and forth, makes movement unstable jumping like Bugs Bunny.
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- #35
Playback is still broke for me. I can scroll and pick a point on the timeline but then after moving it a few times, the playback keeps snapping back to the previous time selection rather than the newly selected position. Hopeless.
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- #37
I'm not so sure I imagined this now. I'm just following up on an installation I completed yesterday. I always review daytime and nighttime images following an installation to check image quality, ensure events set up are triggering and to snapshot the day and night camera views. I do this in the Hik-Partner Pro app and high speed scrubbing during playback is working there when remote to the site. I can't see why it wouldn't also be possible in Hik-Connect for End User.I think you were imagining this
In 6.10.821, I no longer getting a 2nd notification from the DS-KH6320-WTE1 , so glad they fixed it.
Yes. Also installed this new update from google play store and for that issue it is solved. The rest remain the same. No controls for Landscape image and the similar of the timeline with ios. Scrolling and jumping while moving the timeline makes playback to points unreachable. A way to fix during that is to zoom unzoom the timeline and then this stops for a while. Becomes worse if rotating landscape.
On Hikpro, this issue does not exist, but also I cannot filter events, no Events, no Human, no Vehicle options exist. Also there, there are no controls on landscape and a part of the image is missing as if this is a different dimension.
About Hik-Connect I cannot remember, if prior to 6.10, both Human and Vehicle simultaneously could be selected
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- #40
Yes this makes it really difficult to play back. Same in iOS on .822
I can't remember ever having a filter on Hik-Partner Pro. I just have to manually move the timeline to a red marker and then expand the time line n=by pinching to move to the event.
Good point. Yes I think you could. On 6.9.x, Human, Vehicle, Event were available to select and you could select more than one. On 6.10.x 'All' is clicked allowing you to change it to Human or Vehicle or Event, but you cannot select multiple.
.822 still hasn't fixed the sort order. It's not possible to move a local device to the bottom of the list. I have several Hik-Connect sites at the top and would usually have a local copy of my own system named 'WiFi Only' at the bottom. That has to be at the top now. It'll allow me to sort but as soon as I save, the local device goes back to the top.
